For most businesses, choosing the right phone system is essential for providing successful communication and collaboration in the workplace. In this day and age, hard-wired phones are becoming increasingly outdated in favor of Voice over Internet Protocol or VoIP phones. With the innovative technology that VoIP phones offer, businesses can use their existing internet connection to make and receive calls instead of relying on traditional hard-wired landlines or cellular networks. Throughout this article we will discuss the advantages of using a VoIP vs landline phone for your business.
Cost Savings
One of the biggest benefits when considering VoIP vs landline is cost savings. With VoIP phone systems, you are using your existing internet connection to make all of your calls, therefore there is no need to pay for phone lines or calling plans.
Many VoIP providers also offer unlimited calling plans that can save your business even more money in the long run. When you switch to a trusted VoIP service provider, like Lighthouse Communications, there is also no more capital expenditure that is required. Your business will finally be able to get rid of any onsite phone equipment, which can eliminate the need for maintenance on expensive hardware and even administrative costs.
Flexibility & Scalability
VoIP systems are incredibly flexible and easy to scale up as your business grows. As opposed to traditional hard-wired phone systems, which require costly wiring and installation, VoIP systems can be installed quickly with minimal effort. In addition, a VoIP system can be installed using your existing data network cabling.
Furthermore, VoIP phone systems can easily be scaled up as needed without having to invest in additional hardware or wiring. To improve productivity and customer service, you have the ability to integrate your phone system with your existing business applications, having everything in one place.
Advanced Features
Many modern VoIP phone systems also come with advanced features that can help streamline communication within your organization. This includes features such as video conferencing, voicemail transcription, call recording and much more that provide added convenience for both employees and customers alike.
The ability to use these features from any device, whether it’s a smartphone, desktop computer or tablet, makes it easier than ever before for organizations to stay connected no matter where their employees are located. This makes it easier than ever for companies to improve their collaboration, customer service, and even remote work.
Integration with Other Software
Another great advantage of using a VoIP phone system is its ability to integrate with other software programs like customer relationship management or CRM software. This allows businesses to better manage customer data while providing more efficient customer service experiences across multiple channels (e.g., web chat, email, etc.).
Certain VoIP phone systems offer CRM integration that matches customers to their caller IDs as soon as a call is received. If the caller is not a current customer, their information will be added to your contact list and their name will be displayed in the web client. To provide your clients with a superior customer experience, all calls are logged which makes it easy to view call history and save information after each call.
VoIP vs Landline Summary
Switching from a hard-wired phone system to a VoIP phone system provides many benefits for businesses including cost savings, flexibility/scalability, advanced features and integration opportunities with other software programs. If you haven’t already made the switch from hard-wired phones to a VoIP solution, then now is the time!
Investing in one now will give you an edge over competitors who are still using older technologies. Allowing you to stay ahead of the curve when it comes to providing exceptional customer service experiences in today’s digital age!
Contact our communication experts today at Lighthouse Communications to learn more about how a VoIP phone system can benefit your business!
