Total Voice Cloud-Based Phone Solutions / VoIP Systems
Leading the Way in VoIP Business Phone Systems
VoIP Business Phone System
What is the Total Voice VoIP System?
Lighthouse Communications offers Total Voice – the complete VoIP cloud-based phone system with custom features that meet your needs and can grow with your business.
All you need is internet. Get everything for one price including your phone lines!
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Scalable VoIP Business Phone System
Lighthouse Communications is a full-service VoIP Business Phone System provider offering worry-free installation, service, and training.
Over the years, we have continued to improve our hosted platform through the integration of 3CX PBX software. Our platform is built on Microsoft Azure Servers with 99.97% uptime, 3CX phone system software, and Clearfly Communications for SIP phone lines.
FAQ
A cloud-based phone system is a business communications solution that is delivered through your internet connection using VoIP to facilitate calls through a reliable, secure server. This system works with IP phones, computers, tablets, and smart phones – any device with an internet connection. It provides the flexibility to work from anywhere at any time. Furthermore, it delivers advanced features that can be applied, adjusted, and configured with just a few clicks.
Voice over Internet Protocol (VoIP) is the method to place and receive calls over the internet instead of a regular phone line. Consequently, this results in a much lower cost and with features that help improve productivity and performance.
IP Phones are sometimes called VoIP telephones, SIP Phones or Softphones. These are just different names for a device / software client that is designed to support the transmission of voice over the internet, or what is better known as VoIP (or Voice over Internet Protocol) technology. In almost all cases, the supported protocol will be SIP. IP Telephones come in several types. Click here to see our IP Phones.
PBX stands for Private Branch Exchange System, which is a private telephone network used within a company or organization. Users of PBX phone systems can communicate internally (within their company) as well as externally (with the outside world). PBX allows you to have more phones than physical phone lines. Furthermore, PBX offers the latest technology for collaboration, customer service, and remote work.
SIP stands for Session Initiation Protocol, which is a communication protocol that manages multimedia communication such as video, voice calls and messaging. SIP lines enable businesses to make voice calls and send messages over the internet.
Web Conferencing is an online service by which you can hold live meetings, conferencing, presentations and trainings via the internet particularly on TCP/IP connections. You can connect to the conference either by telephone or using your computer’s speakers and microphone through a VoIP connection.
As with a video conference, connecting to a web conference requires a webcam, a microphone, a monitor and a sound system and a web browser. On a basic level, it also requires an internet connection and a codec for audio/video compression.
Broadly, web conferencing provides a web meeting, webcast and webinar solution. It can also be a platform to host online events.
Voicemail to email, is a useful, time saving feature included in leading VoIP Communication systems that allows you to deliver voicemails left to your office extension directly to your email address. In today’s busy corporate world, it can help you keep on top of your workload and time sensitive messages. In a nutshell, voicemail to email ensures you never forget to check your voicemails again, by bringing voice messages to a platform that’s always being checked- your email inbox!
A virtual contact center is a call center solution whereby employees can operate from separate geographic locations, rather than being located in a centralized office. This can include having a number of offices worldwide to take advantage of multiple time zones and labor benefits or having call center agents working from their homes. Not only do virtual contact centers deliver savings for employers, but they also boost improved employee and customer satisfaction rates.
Unified Communications, often abbreviated to simply UC, refers to the way different forms of communication tools in the digital workforce interact and collaborate. By unifying phone calls, web conferencing, SMS, and email among others, users are able to share and access data and collaborate in real-time. Whether a large enterprise or small business, the right unified communications solution can take business processes to the next level. Improve on collaboration, boost productivity, increase mobility and enhance the user experience.
Switch from Local and National VoIP Cloud-Based Companies and Save Up To 35%!
With businesses evaluating their communication needs, VoIP business phone system providers are more popular than ever. Local and national hosted phone system providers such as Ring Central, 8×8, Nextiva, Comcast, or local vendors have been overcharging customers for years.
Keep the internet, save money, and increase efficiency with Lighthouse Communications Total Voice.
Why Choose Total Voice VoIP Cloud-Based Phone Solutions?
Cut Communications Costs
Lighthouse Total Voice saves you money! Our VoIP cloud-based phone system requires no capital expenditure. By getting rid of onsite phone equipment, you eliminate expensive hardware, maintenance, and administration costs. In addition, your Total Voice solution is usually 100% tax deductible as a business operating expense.
Easy to Install and Manage
Lighthouse Communications custom designs your Total Voice solution. Most importantly, we install your system and train you in person at your location! With no hardware integration or cabling required, your Total Voice solution requires minimal management. Moreover, with full access to its intuitive and easy-to-use management dashboard, adding, changing, or moving extensions is a breeze.
Convenient Features
Offering the latest technology for collaboration, customer service and remote work, Total Voice increases productivity. Convenient features include video web conferencing, instant messaging, and virtual receptionists. For instance, users can set up auto attendants and custom greetings or access a visual voicemail menu through an online interface.
Scalability
Your Lighthouse Total Voice solution is completely scalable. It’s software, not hardware, making it easy to upgrade or modify as your company grows. In addition, you can integrate other business applications to improve productivity and customer service. Furthermore, you can use your existing network infrastructure without going through the hassle of rewiring.
High Call Quality
Total Voice offers its users HD audio using internet connectivity with incredible clarity and crisp audio. Harman speakers in our VoIP desk phones deliver an immersive, crystal clear HD audio experience.
Increased Mobility
Regardless of location or device, with your Total Voice solution’s free iOS and Android apps, you’ll never miss a call. Make and receive calls using your office phone number on your mobile phone. Switch from voice to video call with a single tap. Experience full functionality and collaborate in real time through chat, text, and video wherever you are.
CRM Integration
Customers want to have their calls answered quickly. They expect you to know who they are and what was said the last time they called. Your Total Voice solution includes built-in server-side CRM integration that matches caller IDs to customers when a call is received. If found, the caller is added to your contacts and the caller’s name is displayed in the web client. Additionally, calls are logged to the customer record so you can view call history and provide a superior customer experience.
Call Center Integration
3CX integrates call center software features that help you satisfy the most demanding of customers. For instance, with call recording and staff training, you can record calls for legal and quality monitoring purposes. You can easily connect on-site and with virtual customer service teams. Increase customer satisfaction with localized support and time zones, and benefit from a global workforce that’s always connected. Ultimately, the reward for providing efficient customer experience is more sales, happy customers and better reviews!
3-Year Product and Service Warranty
Designed to offer complete protection of your investment, Lighthouse Communications provides a 3-year, worry-free product and service warranty. If your IP phone ceases to operate properly for any reason under normal usage, we’ll provide an expedited replacement. Once you receive it, just ship back the broken phone. Your hardware is completely covered for a full 3 years from the date of installation. Furthermore, your 3-year warranty includes basic programming changes and training.
Lighthouse Communications Leads the Way…
Lighthouse Communications Proudly Serves Eastern PA, NJ, and the Delaware Valley
